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SHIPPING & RETURNS

Shipping and Delivery Options

Shipping calculated at checkout. Free local pickup is also available. 

Processing Time

Orders are processed within 5 business days excluding weekends and public holidays and custom orders. Processing time for custom orders will vary by product and will be specified in their listing.  Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

Cancellations

After an order is submitted, processing begins and the order cannot be cancelled. If there are questions about cancelling an order, please contact us. 

Returns

Returns will be accepted within 14 days from the original purchase date. Items must be returned unused and in original condition. Customer will be responsible for return shipping cost. Custom orders are not eligible for return. 

Delayed Orders

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For orders delayed during shipping, please first contact the shipping carrier for the item's status.

 

Damaged Orders

Sew Phancy is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 

 

Contact

For questions about this shipping policy, contact sewphancy@gmail.com

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